Call Us Now: 262-420-4008
Call Us Now: 262-420-4008

Home Care FAQs

Everything You Need to Know About Personal Care Services.

Call Us Now: 262-420-4008
Medicaid insurance accepted No cost to get started Screened & certified caregivers

Getting Started

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Question 1

Who Needs In-Home Care?

In-home care is for anyone who needs assistance with daily living activities — bathing, managing medications, walking, eating, dressing, mobility support, and other tasks that support everyday independence. It's appropriate for adults living with chronic conditions, age-related challenges, or disabilities who want to remain safely at home.

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Question 2

When Is In-Home Care Appropriate?

In-home care is most appropriate when a person's chronic condition is worsening, or when there are acute changes in their physical or mental health that make daily tasks difficult or unsafe to manage alone. A signed order from a primary care physician is required to begin services.

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Question 3

Can I Call In My Own Referral?

We're happy to answer any questions about our services — but in order to begin care, a physician's order is required. If you feel you or your loved one would benefit from in-home care, speak with your doctor first. We can help guide that conversation during your free assessment.

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Question 4

How Quickly Can Care Begin?

For most families, it typically takes about 2 to 3 weeks from the initial call to the start of services. This can vary depending on your situation, required approvals, and coordination with your physician's office. Contact us to discuss your needs and we'll do our best to accommodate your timeline.

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Question 5

Can I Choose My Caregiver?

Oftentimes, yes. Many clients are able to choose a loved one, relative, or friend as their caregiver, with limited exceptions. We also work closely with families to match each client with a caregiver based on their needs, preferences, schedule, and personality. Your loved one's comfort matters to us, and if a match is not the right fit, we'll work to find a better one.

Our Services

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Question 1

What Type Of Care Do You Provide?

We offer five core service programs — each tailored to different needs. Personal Care Services cover hands-on daily assistance. Supportive Care Services cover practical household and lifestyle support. Respite Care provides relief for family caregivers. VA Care is coordinated specifically for veterans. Home Care Services is our comprehensive program combining all of the above.

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Question 2

What Type of Care Do You Provide?

We provide non-medical in-home care designed to help clients stay safe, comfortable, and independent at home. Our services include personal care, supportive care, respite care, VA care, and home care services — each tailored to different needs.

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Question 3

What Makes Support Plus Personal Care Different From Other Agencies?

We're a minority female-owned, Medicaid-certified agency committed to culturally sensitive, personalized care. We employ individuals with disabilities, conduct daily monitoring and reporting, and match every client with a caregiver based on their specific medical, cultural, and personal needs. Care isn't a transaction for us, it's a commitment.

Costs & Insurance

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Question 1

How Much Does In-Home Care Cost?

For most families, personal in-home care is covered by Medicaid, so out-of-pocket costs are often minimal. The exact cost depends on your loved one's condition, care plan, and insurance coverage. We'll review all of this during your free assessment so there are no surprises.

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Question 2

What Are My Payment Options?

We accept the following:

  • Medicaid (Title 19)
  • HMOs
  • MCOs
  • VA Benefits
  • Long-Term Care Insurance

If you're unsure whether your plan qualifies, call us at 262-420-4008 — we'll help verify your coverage.

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Question 3

What If I Don't Have The Type Of Insurance You Accept?

Give us a call at 262-420-4008 and we'll help you work through your options. We want to make sure cost is never a barrier to getting the care your loved one needs.

Our Caregivers

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Question 1

How Are Your Personal Care Workers Screened?

Every PCW completes a rigorous hiring process before being placed with any client, including a full application, thorough background check, reference check, comprehensive training, and in-person interview. Your loved one's safety is non-negotiable.

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Question 2

What Training Do Your Caregivers Receive?

All caregivers receive thorough, condition-specific training before their first placement. We also conduct annual training to keep our staff current on emerging senior care issues, new care techniques, and best practices so the quality of care only improves over time.

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Question 3

What If The Caregiver Isn't The Right Fit?

We take caregiver matching seriously but if a placement isn't working for any reason, we'll reassign promptly. Your loved one's comfort and trust in their caregiver is essential to quality care. Just call us and we'll make it right.

Call Us Now: 262-420-4008

Families Across Wisconsin Trust Us With Their Loved Ones

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"The caregivers from Support Plus have been a blessing for our family. They're always on time, professional, and treat my mother with such respect and kindness."

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SARAH M. Milwaukee
Google

"After my hip surgery, I needed help at home but wanted to maintain my independence. Support Plus found the perfect balance of assistance without making me feel helpless."

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ROBERT K. Wauwatosa
Google

"Finding care for my veteran father was overwhelming until we found Support Plus. They handled all the VA paperwork and got him the help he deserved."

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PATRICIA L. West Allis

Getting Started Is Easier Than You Think

From your first call to your loved one's first care day, we handle everything.

Caregiver with elderly woman
Medicaid insurance accepted No upfront costs No upfront costs to get started
Step 1

Book a Free Assessment

Tell us about your loved one's needs. No commitment, no cost, just a conversation to understand how we can help.

Call Us Now: 262-420-4008
Step 2

We Build a Personalized Care Plan

Our team works with you and your loved one's physician to design a care plan that fits their condition, schedule, and preferences.

Step 3

A Trusted Caregiver Is Matched and Services Begin

We match your loved one with a screened, certified caregiver and we monitor care quality every step of the way.

Call Us Now: 262-420-4008

Interested In Working As A Personal Care Worker (PCW)?

Many Wisconsin families already help care for a loved one at home — or know someone who could use that kind of support. If your friend or family member has Medicaid (Title 19), or may qualify, you may be able to become a paid Personal Care Worker through an approved program and be compensated for the care you're already giving.

Apply or Contact Us

Our team can explain the process, answer your questions, and help you understand the next steps.

Call Us Now: 262-420-4008
Personal care worker with elderly client

Why Families Choose Support Plus Personal Care

There are many care agencies in Wisconsin. Here's what makes us different.

Caregivers You Can Actually Trust

Every caregiver passes a full background check, reference check, competency test, and in-person interview before they ever enter your home.

Most Families Pay Nothing Out of Pocket

We're Medicaid-certified and accept most major HMOs and insurance plans, so quality care doesn't have to mean financial stress.

Care Plans Built Around Your Loved One

No two clients are the same. We collaborate with your physician to create a care plan tailored to your loved one's exact needs and daily routine.

A Business That Reflects Our Community

As a minority female-owned agency, we bring cultural sensitivity and lived experience to every care relationship because representation matters in caregiving too.

We Employ the People We Serve

We proudly provide employment opportunities for individuals with disabilities because inclusion isn't just a value, it's how we operate.

We Don't Just Place Caregivers and Leave

Our team conducts daily monitoring, regular assessments, and consistent reporting so you always know your loved one is in good hands.

Ready To Get Your Loved One The Care They Deserve?

Our team is here to answer your questions, walk you through your options, and help you take the next step, at your own pace, with no pressure.

Call Us Now: 262-420-4008